Optically, Inc Reviews

3.33 Rating 3 Reviews
33% of reviewers recommend Optically, Inc
Visit Website

Phone:
3483050050

Email:
support@optically.ca

Location:
5810 Ambler Drive, Unit 14 Mississauga

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How would you rate Optically, Inc?

Your Rating
Melyssa
Overall Rating
Verified Reviewer

I received a pair of their glasses for review. They did take a long time to ship to me. They look exactly like the photo.
Posted 2 weeks ago
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Anonymous
Overall Rating
Verified Reviewer

Optically.ca has a great website that boasts fantastic customer service and great reviews. When in fact, they fall quite short of everything they promise.

After reviewing their website I decided to go ahead and make a purchase, however, knowing what I know now, I probably would not have. On their home page, they have an image from sitejabber.com claiming 4.5 out of 5 star reviews, however, that review is not for optically.ca, perhaps it is for their New Zealand website optically.co.nz. Their website also says that they will provide updates via email & text message at every stage of your order processing/shipping, however, I did not receive any of these messages.Overall, they fell quite short of the service described on their website.

When I initially placed my order, I received two order confirmation emails, however, they both had the same order #. I contacted them right away to ensure I would not be charged twice and not receive two pairs of RX Sunglasses. I got an email back assuring me that my order was placed once. It turned out I was in fact charged twice on my credit card. From when I initially contacted Opically regarding the double charge, it took them 7 days to agree I had been charged twice and agree to issue a credit.

The prescription sunglasses I ordered came in soft packaging, with no box to protect it. As a result, during shipping, the actual case of my glasses was totally destroyed. When I complained to Opically I was told I could have a $4.95CAD refund, or a new case shipped. I requested a new case. It has been over a month since they said they would send me a new case, and I still have not received one.

Additionally, please be aware, Optically.ca is not located in Canada. My sunglasses were first shipped from the United States to a location in Ontario, and then re-shipped to me in Vancouver, British Columbia.

I will say, the prescription sunglasses I received were as advertised, and I am happy with them. However, due to all of the other headaches, I would not purchase from Optically.ca again. I found the customer service to be extremely poor and not what I would expect from an online company.
Posted 4 weeks ago
Angela
Overall Rating
Verified Reviewer

The sunglasses were made with the correct prescription and were as pictured and described on the website. No issues!
Posted 2 months ago
Optically, Inc is rated 3.33 based on 3 reviews