What an unpleasant experience! I ordered lenses from them one month ago to be put onto my own frames (which I sent to them and they received after 1-2 days). I have yet get my glasses back! I have called every week since I placed my order to get an update. Every time, they claim that my glasses will be shipped back to me within a couple of days and that I will get progress updates. I never got any updates unless I called and one month later, no glasses and no offer to compensate me (or even to ship them back by express post once they are finally ready!!!). Their website claims that they ship your glasses back to you within 1-2 days, after receiving your frames. Apparently not. Hopefully, I will one day see my frames again, they were quite expensive! Frankly, I'm starting to think I'll never see those frames again, and that this whole thing is a scam! Very frustrated to think I could have ordered from any other company (there are several with similar price ranges) and I'd have my glasses by now.