Peter L.
I ordered a pair of progressives from Optically. Unfortunately their promise of 'Fast Delivery' and 'Order Status Updates via Email' are not true in my case. This has been the longest I have waited for pretty much any online purchase ever. The company brands itself as a Canadian company, and as I live in the GTA I thought I'd try and support them. When I called the customer service line to inquire as to my order they informed me that my glasses 'had just cleared customs' so 'should be there in a day or two'. What??!!?? Why would the order need to clear customs if put together in Canada? Several days later, my glasses are still not here. Perhaps this company is operating in a parallel universe where the planet revolves a little more slowly, but even then, why are there no e-mail updates as promised? The online order tracker does a woeful job of indicating status of the order once it has been 'dispatched'. I doubt that this online tracker is actually even a real representation of where the order is within the company as my trust in the organization as an online retailer is now extremely low. I should have read these reviews before I ordered. If my glasses arrive I'll update this review with a note about the quality of the product. As of now though... DO NOT USE THIS SITE TO ORDER FROM!
4 years ago
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Optically Ca has a 2.0 average rating from 47 reviews
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