I have ordered a few times from Outdoor Living From v Large expensive garden dining sets Garden sofas and rising coffee table to more recently a smaller bistro set hanging baskets solar garden lights and have always been impressed with the staff products delivery both online and in store both Dunboyne and Wicklow Recently I ordered a solar garden water feature ( not the most expensive item I know at 350 euro approx) I contacted the shop with a question about the colour and got a prompt reply enclosing a video the shop sourced from the supplier showing a clearer image of the item ……a great response from Outdoor living I ordered the item and it was delivered promptly and well packed A week later several phone calls and emails ( all of which were responded to by the sales and purchasing staff in a timely fashion) I still have no working unit Despite the details saying it came with instructions they were less than useless There was no diagram as to how to attach the necessary components to each other, no step by step instructions and in fact not even a reference as to where to put in the water in or up to what level I took a chance and put it in the hole in the back 🙄🙄🙄 no plastic insert just a hole Finally today I get an email from Outdoor Living saying that the plastic hose in the reservoir should be attached to the pump This is the same plastic hose that again you had to figure out to feed it down into the hole in back back ( which was not referred to in the instructions, the word reservoir never appeared and still no diagram showing how to attach pump to hose On my first call to Outdoor Living I explained that although I am not a DIY person (. 62 year old lady with mobility issues) and all the bending etc had worn me out and I really needed assistance I have managed to put together a few things recently by following the instructions so I am not completely useless Even still now I am left to go back out bend down stick my hand into the jagged hole ( upgraded by supplier to a reservoir) It is now filled with water so I gave to feel around pull out the pump pull out the hose and stare at them for the hundredth time wondering how they fit together If this review gives the impression that I am fraustrated beyond belief then you would be correct …………. So far a non working product, a week long saga to be told to attach pump to hose no diagram and not a clue how to do it