I have ordered a few times from Outdoor Living From v Large expensive garden dining sets Garden sofas and rising coffee table to more recently a smaller bistro set hanging baskets solar garden lights and have always been impressed with the staff, products, and delivery both online and in store in both Dunboyne and Wicklow Recently I ordered a solar garden water feature ( not the most expensive item I know at 350 euro approx) I contacted the shop with a question about the colour and got a prompt reply enclosing a video the shop sourced from the supplier showing a clearer image of the item ……a great response from Outdoor living I ordered the item and it was delivered promptly and well packed A week later several phone calls and emails ( all of which were responded to by the sales and purchasing staff in a timely fashion and trying to be helpful) I still have no working unit Despite the details saying it came with instructions they were less than useless There was no diagram as to how to attach the necessary components to each other, no step by step instructions and in fact not even a reference as to where to put in the water in or up to what level I took a chance and put it in the hole in the back 🙄🙄🙄 no plastic insert just a hole Finally today I get an email from Outdoor Living saying that “the plastic hose in the reservoir should be attached to the pump”………well 101 physics yes I had figured that out but couldnt see the connection ! This is the same plastic hose that again you had to figure out to feed it down into the hole in back back ( which was not referred to in the instructions, the word reservoir never appeared and still no diagram showing how to attach pump to hose On my first call to Outdoor Living I explained that although I am not a DIY person (. 62 year old lady with mobility issues) and all the bending etc had worn me out and I really needed assistance I have managed to put together a few things recently by following the instructions so I am not completely useless Even still now I am left to go back out bend down stick my hand into the jagged hole ( now upgraded by the supplier to a “reservoir” !!!) It is now filled with water so I have to feel around pull out the pump pull out the hose and stare at them for the hundredth time wondering how they fit together ????? If this review gives the impression that I am fraustrated beyond belief then you would be correct …………. So far a non working product, a week long saga to be told to “attach pump to hose” no diagram and not a clue how to do it UPDATE !!!!! Had a handyman booked to do some small jobs and he had a look He worked out that the pump connection had another lead plugged into it etc etc without looking at the non instructions and he got the pouring bowls working The solar lights did not work….ever I gave it a couple of days, still no lights and the water featured switched on and off at varying intervals ie it was not constant I emptied the fountain ( not easy) got it into the car along with all the packaging which I had saved and drove to Wicklow Issue resolved in about 5 mins….. as usual the wonderful staff took one look at the fountain read the emails and saw my dispair and organised a full refund Problem solved 😀😀😀 Sorry a zero review for the product but 10/10 for Outdoor Living Customer Service Team Would still like a small water feature but am going to get an outside plug and go back to Outdoor Living for one that is non solar powered I have bought very large expensive products from Outdoor living and their customer service and delivery was exemplary Due to a change in circumstances my recent purchases have been smaller, 3 artifical hanging baskets, a rattan bistro set and some gold tripod solar lights but all these have been great and helped me turn my very tiny outdoor space into another room A shout out to the delivery team who when I explained my mobility pain issues actually unpacked the table and chairs for me and put the table together (Photo attached )