Placed Order for same day delivery in the morning. Order was bouquet of flowers with addon of birthday card and mug. Got a message few minutes after that mug cannot be delivered same day and takes 3-4 days. I asked them to cancel mug and provide other items for occasion same day. They said 35% cancellation charges. Not sure why such people take customers for fools as no work was done by them on this order. The mug was basic without any customization and was cancelled due to issue at their end but still forced 35% cancellation charges. Finally had to take it 3-4 days after. pathetic service and lack of service quality. DO not order from them. Total SCAM. Also they have someone absolutely terrible on whatsapp and email. Got some really impolite responses. DO NOT waste money with them. Try FnP much better. I decided to place same order through another website as I was not sure they will even deliver the product now.