I mailed five boxes the day I moved out of my flat and moved continents. A week later I got four of them, and when I went online to track, one of them was marked ‘returned to sender’. I was annoyed because I literally moved continents so my box was probably just sitting in my old backyard or something, unattended, but I was like, I’m sure there was a valid reason. Maybe I put something in there that couldn’t be shipped. So I contacted customer service hoping they could just tell me why the box couldn’t be shipped, and I thought maybe we’ll arrange for something else to be done because we’re in the middle of a pandemic and I can’t just hop on a 10 hour flight and sort it out in person. It was in the middle of the week, and they were like, so sorry dude, we’ll check with the courier and get back to you. Two days pass, nothing. So I logged back in and spoke to another customer service rep, who was like, yeah, the courier will get back to you the coming Thursday (a few days away). I was like okay cool thanks. Thursday came and went. Friday came and went. Then the weekend came and went. So I was like, okay... this is not right. I contacted customer service the THIRD time. They said, ‘well it says here in our system that the courier responded, but they don’t have your email, so why don’t you give me it and I’ll pass it on to them and they’ll contact you?’ I was ANNOYED. At that point it’s been weeks since my parcel was marked ‘returned to sender’ so for all I know, raccoons could have gotten to it already or something. Or worse, other people. But I was polite (each time I was polite, in fact) and I said okay. I gave them my email, thanked them. Though they should already have it, because I literally used it to sign up to use their service. So, right. I waited. And waited. And waited. And waited. And it’s been another week and RADIO SILENCE. And I am too annoyed to be nice right now because obviously this company does not care what happens to your parcels. This whole time, not a single person could tell me what’s wrong, no one could get the courier to tell me what’s wrong. They just kept telling me to check again later, and it’s been TWO MONTHS since my other four boxes arrived. I packed a lot of important and personal stuff in that box that I know now I will never get back. I honestly will never use this service again. I wasn’t mad that a box couldn’t be shipped, I’m mad that no one could tell me what was going on for two months and now I still don’t know why it happened or where my stuff is. Uncool.