I sent a parcel via Parcel2Go, it was an Xmas present and I insured it for 200, when I noticed it stopped tracking I contacted them straight away and was told to wait as it is still time. I sent on the 28th of November 2023 and contacted them 1st of December when it said "Driver not scanned", then nothing happened, after the 8th I raised a "Parcel lost" claim, they wanted all sorts of personal data, like bank statements or an eBay screenshot where I had bought the item, luckily I had a bank statement, declaring that those are Saint Laurent shoes, but the price was higher (well, yes, but I bought them a few months before) so they are being difficult about that, my friend was absolutely OK with getting 2nd hand designer shoes as a present that I had worn once. Now they keep sending me requests showing the damage for a "partial claim" - which partial claim, and which damage? They have LOST the parcel, I will be taking them to small claims court!