Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,199 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with P2Go/Parcelforce. I sent a guitar, in a Gibson cardboard box, measuring 117cm x 44cm x 19cm and weighing 9.63 Kg using P2Go/Parcelforce. The parcel was collected on time and promptly delivered (as usual). They have now come back saying that the parcel was actually 199cm x 111 x 25cm (the size of a normal house front door almost a foot thick?!) and I owe them £64. The thing is, you cant even enter these measurements on the P2Go site, it says they're too big. I replied nicely to their first email, told them it was a mistake, and to please fix it, only for them to come back with a request for photographic evidence of the parcel size (Not sure that their T&C's require this?) and insisting I pay. I've told them they wont get a penny and if they keep on trying to extort money from me on false pretenses I'll take them to court and go to the national press. As usual its impossible to contact anyone at P2GO by phone, I usually find that leaving a bad review here will get a response.”

Helpful Report

Posted 3 days ago

“A useless logistics reseller that has little to zero communication with the very logistic companies it's selling the service of. Had a DPD dropoff parcel fall uncollected. Spoke to the drop off center and was told DPD were seemingly just not collecting from them and probably wouldn't any time soon. They advised me to speak to DPD to get a "release code" so the drop off shop could release the parcel back to me. Rang DPD and was directed to Parcel2Go. Parcel2go seemingly had no ability to communicate with DPD, didn't seem to understand the situation and told me to contact DPD for the code?! They had no way to produce the code themselves and told me I would need to wait 2 days for a response with the hope of a code and no guarantees, just to release my own belongings back to myself. The only way to communicate is through their very slow site chat facility where they're very quick to hide behind the terms and conditions. At the stage I was at, the terms and conditions they kept quoting really didn't seem relevant, I just wanted my parcel released back to myself and they just kept banging on about the fact they have no guaranteed timeframes on shipments?! Ultimately, I was able to find an alternative number for DPD and bypassed Parcel2Go(Nowhere), waste of time and had the parcel collected and delivered the next day. This seems like one of those companies that ticks along, probably doing ok but the minute something goes wrong, they have zero abilities to do anything and seemingly zero interest in fixing the situation other than to hide behind irrelevant terms and conditions. Avoid”

Helpful Report

Posted 6 days ago

“Absolutely useless!! sent one parcel in October, parcel not delivered, contact UPS directly, UPS told me would return the parcel to me free of charge and refund me the postage charge. But Parcel 2 go still is asking me to pay for the return charge. Avoid this company full of fraud!”

Helpful Report

Posted 2 weeks ago

“Inpost lost my parcel, apparently took it out of the locker then it vanished into thin air, took near enough a month to get to the bottom of it - deem it lost, only for Inpost to hide behind Parcel2go the whole time, who themselves were about as useful as a chocolate fireguard. Do yourself a favour and use UPS or someone you trust, not third parties like Parcel2go or Inpost. ParcelForce also use Parcel2go as an agent, who basically run their website, don't put any money into the pockets of these cowboys. Their terms and conditions/prohibited items list are so draconian the insurance is basically a con as well. 1 star is far too complementary. I've lost £120 through using there 'service'. Also, final point, I could only email them once they replied to a bad review on trustpilot! So basically, that is all they care about!”

Helpful Report

Posted 2 weeks ago

“Absolutely useless set of people! You don't deserve 1 star!! I sent a parcel to the US since 19th October and it has not being delivered. They have repeatedly offered me an insulting amount as compensation which I have repeatedly declined. I just want my parcel delivered you bastards!”

Helpful Report

Posted 3 weeks ago

“Parcel lost , it weighed 30kg and was out for delivery when it disappeared, that was 2 months ago and despite being fully insured no refund yet.”

Helpful Report

Posted 1 month ago

“Delivery time was completely fake. Told me 2-3 working days, 5 working days later, we’re still waiting. I dropped off my parcel at 8am on Monday morning, it wasn’t collected until 5pm on Tuesday evening. At that point I realised there was no way that my daughter works received her parcel in time for her birthday. Rubbish service. Very disappointing. Will not use again.”

Helpful Report

Posted 1 month ago

“They lost my package on return and treated this issue as a normal thing. Instead of tracking my package, after 2 months, they sent me an email saying they will refund my payment for their service. It's a total joke of a company, they probably hire random people who open packages and take wathever they want, and that because there are no repercussions. I don’t understand how after 2 months they couldn’t find a package that had wrote on all sides of it my address and name. Is imposible to have 100 boxes written with glowing colours the address of the sender”

Helpful Report

Posted 1 month ago

“Still waiting for refund after 10 days”

Helpful Report

Posted 1 month ago

“I sent 3 small parcels with them recently and 2 out of 3 are claimed to be overweight by 150g! I have keyed in extra 500g for each parcel and yet this claim. Something is serious not right with this company.”

Helpful Report

Posted 1 month ago

“People don't use them. They are scammers! The delivery dates they say are not real. They take much longer. I moved from the UK to Italy and I decided to use them. It took much longer than expected and some of my items got stolen. I pay £200 extra to insure £1000 of my items, even with that they decide not to give me money back. Please don't use them for such a bad service. Also, the customer service is terrible, very slow, and it is impossible to speak with anyone.”

Helpful Report

Posted 1 month ago

“Beware! I used Parcel2Go to ship two parcels internationally, and they failed to deliver them, sending them back to an address I no longer live at—without my consent! Repeated attempts to resolve the issue were ignored, with customer service agents even ending chats abruptly. My items, valued at £2000, ended up with a stranger. No compensation, no refund, and now they won’t even respond to my complaint. This is unacceptable. Unless they resolve this immediately, I’ll be taking legal action and reporting them to Trading Standards. Save yourself the stress and avoid Parcel2Go.”

Helpful Report

Posted 1 month ago

“I sent a parcel a few weeks ago which never arrived and presumed lost. How can a parcel go missing that is scanned on its journey!! I opened an enquiry and part of the form was pre-filled with a value of £2 which I couldn’t change. I messaged on live chat straight after to let them know. They said I would get £2 for a lost parcel! I paid £40 for the item originally and sold for £25. I sent all the evidence they asked for including proof of value (stating £25) I got offered £2! I declined this as it’s an insult THEY LOST my parcel valued at £25, I then got another offer of £2! So they can do what they like with parcels and pay £2 for doing this! Absolutely disgusting!! AVOID”

Helpful Report

Posted 2 months ago

“Absolutely useless!! Booked a collection for 1 October. I got a text saying collection unsuccessful even though I was working outside my front door when the courier said they had come. So I rebooked the collection for the 4 October. Again, nobody collects my parcel. I send DX Express a message directly and they told me NO BOOKING for the recollection was on their system. So clearly a Parcel2 go issue. Then I rebook again for 8 October. I have no confirmation from Parcel2go that it has been rebooked, the online chat people are polite but have no access to any information and cannot call couriers. They have to send it through to another department and it can take 1 - 2 working days for an answer. So in effect, I have been waiting for 8 days for a collection and it still hasn't been collected. Parcel2go offer ZERO Value to any courier transaction. It's simply a website where they work as a middle man. Completely useless and possibly the worst customer support I've ever known where online chat agents are completely helpless with no authority or access to courier companies to double check collections will be taking place.”

Helpful Report

Posted 2 months ago

“one star is more than generous. paid extra for protection on a parcel to keep getting it rejected. I have used this for hundreds of parcel and spend hundreds of pounds. never ever buying postage from this company again! PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!”

Helpful Report

Posted 2 months ago

“They lost my large parcel I sent end of August 2024 I am still waiting for my refund. Sent many emails to support and complaints hopless company to deal with. The small parcel on top of the large box as seen in the photo was sent to the same address by Royal mail and was received on time.”

Helpful Report

Posted 2 months ago

“Dissapointed, very poor customer handling service. Pathetic process of claims.”

Helpful Report

Posted 2 months ago

“After 3 months of sending 17 parcels with them, only 4 of them were delivered. 7 of them were returned back completely destroyed and 6 of them are still missing, and they are unable to provide any information about the missing parcels and take responsibility for the damaged ones! I even paid additionally for the extra insurance. They justify themselves with a forbidden product list where all possible items are included. The list is actually from Parcel2go and not from the forwarder that do allow our item category to be shipped. I have opened already 5 claims to them and they always reject them. Therefore, it is just an excuse to not pay for the negligence of the forwarders. Send us back our goods and pay for the damages!”

Helpful Report

Posted 3 months ago

“Use Parcel2Go…and your parcel will go…..Missing…they are a complete shambles…….”

Helpful Report

Posted 3 months ago

“Took over 2 weeks to dliver a parcle and I have refunded my customer! Rubbish service”

Helpful Report

Posted 3 months ago

Parcel2Go is rated 1.5 based on 2,199 reviews