Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a small parcel from the Doncaster area o. Tuesday 15th September, using 24 hour tracked. It was delivered to Chichester on Saturday 19th September. How is this 24 hours?”

Helpful Report

Posted 1 week ago

“Booked UPS delivery on 28th May with a special next day delivery declared at 46 kg , at a premium price than we usually pay, considering the weight. once they finally collected after much delay, the parcel was reported as damaged on 5th may. As routine, we requested a claim form and refund for the consignment as it was not possible to deliver. They keep claiming that it is under investigation with UPS, every week when we contact them. Irrepstricev of us being in contract with Parcel2go.com not UPS. they should legally refund the invoice value we paid for the service considering the time taken. we keep getting fobbed off that the parcel is still being investigated. it is now the 16th september.”

Helpful Report

Posted 1 week ago

“Ref: P2G145565042 I have sent back a shower glass to Amazon using Parcel2Go services on their website. I have specified the parcel as being a shower glass and gave the correct dimensions and weight. Parcel2go has lost my parcel for 2months. And then suddenly comes back to me saying we have found back your parcel however since it requires 2 person to hold the parcel you have to pay 100£. For me this is a breach of contract, and completely unacceptable.”

Helpful Report

Posted 2 weeks ago

“I am starting to think I have fell victim to a scam. Yodel Direct/Parcel2Go lost my parcel after I dropped it off and received proof of postage. There have since been five failed collection attempts from the drop off point and what I estimate to be around 12 separate instances where this claim has been delayed through collection reassignments, claim rejections, contradictory tracking and repeated demands for more documentation. They even rejected an invoice as proof of value, despite Yodel Direct's own Terms and Conditions specifically stating that invoices are accepted as evidence of value. After six weeks of jumping through hoops, on 25th August they FINALLY approved my claim and offered compensation. I accepted the offer and provided my bank details. Less than 24 hours later, they revoked the approved claim, initially claiming the tracking had updated when it hadn't. Now they are demanding further documentation AGAIN to assess a claim they had already assessed, approved and made a compensation offer against. The parcel remains lost. I have provided proof of postage, proof of value and confirmation from the recipient that it was never received. Yodel Direct's own terms say claims will be investigated in a "fair and speedy manner". Six weeks of repeated delays, rejections and moving goalposts before revoking an already approved claim is anything but fair or speedy. An absolutely appalling claims process. I will continue escalating this until the compensation they already agreed to pay is actually paid. I have now contacted the claims team at Parcel2Go directly hoping that this final communication will be the end of this outrageous experience and my claim will rightfully be paid.”

Helpful Report

Posted 1 month ago

“Booked a collection/delivery, paid - less than an hour later they cancelled with no explanation. Rubbish.”

Helpful Report

Posted 1 month ago

“Placed two orders through Parcel2Go for parcels and both have had issues. Despite accepting the correct address when placing the order and then taking payment, no label could be generated because the address couldn't be found! Order cancelled and sent via Royal Mail instead. Still awaiting the refund on that one Order two was for a 24 hour express service via DHL. Parcel was delivered to the designated collection point as advised via P2G's website. Three days later the tracking shows that it is still at the collection point. Contacted P2G and the chat assistant sent a message to DHL to pick it up after the weekend, FIVE days later! When asking for a refund I was told that it wouldn't be possible as I hadn't paid for additional insurance to guarantee delivery. Never mind that, how about just collecting the parcel on time! Had to return to the collection point and retrieve my parcel so it could be sent via a reliable service instead. Still challenging the refund on it!”

Helpful Report

Posted 1 month ago

“Absolutely shocking customer service. Parcel lost or stuck somewhere. Had to find out the info myself, then contact claims. No response until I chased after a week. No telephone number or call allowed apparently to discuss. Then told I need to trace myself, seems like they just got fed up and couldn't be bothered anymore. I'm now out of pocket, no parcel, and customer has no product either!”

Helpful Report

Posted 1 month ago

“Dishonest company Dishonest company, they charge you an amount for insurance of the full value of your parcel, when you make a claim because one of their operatives "lose" your parcel, they offer a "fair" settlement of the value, in my case £75 less that it was "fully insured" for that's plain theft. I paid for full value so should receive full value including VAT, not a net ex VAT value, that's a "fair" settlement!! Update 9.7.26 Parcel2go have replied and offered to discuss this claim but so far haven't bothered to reply to my reply, excellent customer service you have there, you should be very proud! Now please explain why your settlement offer is the net price of my goods without VAT not the gross price paid and evidenced including VAT? Update 28.7.26 This incompetent company closed my claim for £453, the sum insured and paid for. THREE times they offered the NET value of £378, three times I rejected the offer, they then closed the claim without notice and then had the bear faced cheek to send me an email, from a BOT, stating that they had offered the full settlement value and that I had rejected this, beggars belief! Why oh why in the name of all that is holy would I reject the full offer three times? This is a company of bots, smoke screens, incompetence and dishonesty, do yourself a favour and don't use them.”

Helpful Report

Posted 1 month ago

“Lost my parcel , no compensation”

Helpful Report

Posted 2 months ago

“Terrible. Parcels are always lost.”

Helpful Report

Posted 2 months ago

“SCAM! My parcel arrived completely destroyed with my property fully damaged and broken. The box arrived shattered as it has fell out of the plane. I have paid them insurance, I have sent them pictures of the completely smashed box that was labeled FRAGILE and of my damaged property and yet they refused to reimburse me because I did not take a picture of the inside of the box (of how I packed the items which were wrapped in bubble wrap and secured by pillows so the parcel really had to be violently mistreated to get this damaged). To anyone sane only the look at the picture of the state in which they delivered the parcel would be enough. They stole my money and just closed the claims case I opened. DO NOT USE THIS SERVICE”

Helpful Report

Posted 2 months ago

“Horrible Customer Service, they moved guaranteed delivery time without my knowledge so I can't claim refund after late delivery even that I payed them for "guaranteed delivery"”

Helpful Report

Posted 3 months ago

“Insured 2 parcels for £2000.00. Never showed up. Send photographic proof that they had been delivered to the wrong address. Made a load of excuses and wrote pointless nonsense back to my enquiries. When I tried to claim on the insurance for my loss they said the items had batteries in them so claim was invalid. Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 5 months ago

“Terrible, they are not keeping their promises and just creating excuses. Their main responsibilities are collection and delivery, even though they guarantee the delivery, they are not even attempting to collect, and they are lying about parcels and their services. They are worst service I have ever seen and never work with them again.”

Helpful Report

Posted 5 months ago

“This has been one of the most frustrating courier experiences I have ever dealt with. I paid a significant amount for an international shipment from the UK to South Africa, only for Parcel2Go to repeatedly mishandle it. Not once, but twice, the parcel was picked up and then returned to the sender instead of being delivered to the actual destination. What makes this even worse is that I confirmed the delivery address multiple times with their team. Their own staff rebooked it, reassured me it was correct, and still managed to get it wrong again. After two weeks of delays, excuses, and empty promises, I was still being fobbed off with vague responses instead of getting a proper explanation or a real solution. The customer service was completely useless. They were polite enough, but politeness means nothing when nobody can tell you why your parcel keeps being returned, why the courier assignment changed, or how they intend to fix their own repeated incompetence. Telling a customer to “wait another two weeks” after already wasting so much time and money is unacceptable. For a company that presents itself as a professional courier service, this was embarrassingly poor. My parcel did not even leave the UK, yet I was charged heavily and left chasing updates while Parcel2Go failed at the most basic part of the job: delivering a parcel to the correct country. I will not be using Parcel2Go again. If you value your time, money, and sanity, avoid them.”

Helpful Report

Posted 6 months ago

“Awful service. Total rip off crooks. Steer well clear! Had an eBay buyer purchase an item, I packed everything carefully in bubble wrap. Item was £60. During the postage purchase I was repeatedly asked if I wanted to include insurances, which I took in case eof any issues, insuring the item was insured for £60. The item turned up broken. Parcel2go said they wouldn't offer any compensation and rejected my claim as it was broken, and they would like nly pay out of it was lost by courier. Disgraceful from parcel2go.”

Helpful Report

Posted 6 months ago

“You are really fast and reliable. I requested delivery and my items arrived on time. Furthermore, I received a reimbursement from my insurance.”

Helpful Report

Posted 7 months ago

“Their QR code didn't appear after parcel2go confirmed my booking and it has been a nightmare repeatedly giving email and password and asking to speak to someone, and then being switched back to start all over again and again and again. They have taken my money but given no service zs”

Helpful Report

Posted 7 months ago

“Arranged a courier collection via P2G via Evri 'Light and Large'. The first collection date was booked for 5th Feb 2026 with no specific time - you just have to wait in all day until they turn up. Evri never showed up. A second date was booked for 9th February and, of course, they didn't show up again. P2G refused to arrange an alternative courier (unless I paid extra) and did little to compensate for our two whole wasted days. We just got 'scripted' answers on live chat which just add to the frustrating situation even more. They even had the nerve to say that collections are not guaranteed, so you may well end up waiting day after day - and the couriers do not even notify you that they are not coming. I know from my experience with other couriers that they can get their collections/deliveries down to a pretty reasonable timeframe and they advise/update customers mostly by text message, but Evri/P2G do not. Does it get any worse than this? UPDATE: 11/02/2026 - RESPONSE RECEIVED FROM P2G - THIS IS THEIR RESPONSE: Good Morning Alan, Thanks for your email. Firstly, I would like to sincerely apologise for the inconvenience and frustration caused by the missed collections with the Evri Light and Large service. I completely understand how disruptive this has been for you, particularly having spent two days waiting for a collection that did not take place. I appreciate why you felt you had no option but to arrange an alternative courier, and I understand your concerns regarding the additional amount you have had to pay to do so. As previously advised, we have already offered £10 of prepay as a gesture of goodwill for the poor experience you encountered. While I understand this does not fully offset the additional cost you have described, this remains the maximum compensation we are able to offer in this instance. Please note that, in line with our terms and conditions, we are unable to compensate for consequential losses, including any additional costs incurred when arranging alternative services with another carrier. I am very sorry that this situation has led to further inconvenience and disappointment for you, and I regret that we have not met the level of service you rightly expected on this occasion. Kindest Regards Jack Wrigley So, allowing for the extra £16 I had to pay to arrange an alternative courier, I am still £6 worse off/out of pocket as a result of Evri's failure. I have also lost two whole days of my life waiting for a courier who was never going to turn up. All I asked for is that my additional costs were covered. P2G have failed to recognise that this is not only FAIR, it is also the absolute MINIMUM they should have done to resolve this situation. BOTTOM LINE - DO NOT USE PARCELS2GO - THEY ARE SIMPLY UNFAIR WHEN IT COMES TO RESOLVING A CLEAR AND OBVIOUS SITUATION.”

Helpful Report

Posted 7 months ago

“Rubbish service two week late delivering parcel then when delivered all smashed up . Told read the small print it’s not covered never got my money for item back , they just don’t listen or care . DO NOT USE”

Helpful Report

Posted 7 months ago

Parcel2Go is rated 1.5 based on 2,252 reviews