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Parcel2Go Reviews

1.5 Rating 2,161 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

1.5

Based on 2,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Parcel2Go 1 star review on 1st April 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 6th January 2024

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel that most of the 1-star reviews are from people who don't understand that Parcel2Go are literally just an intermediary between you and various couriers. So if there is a problem with your parcel delivery, it is the courier at fault and not (in 99% of cases) Parcel2Go. All Parcel2Go do is facilitate getting you a decent deal. They are not the ones responsible for actually delivering the parcels. Although I am switching to be directly with UPS for my e-commerce business, Parcel2Go have been great throughout that time. Their customer service live chat team are actually pretty good and they DO help where they can. The only reason I give a 4 star is just because their tracking for the senders and customers is not great at all, and it can be quite tricky to acquire the courier's direct tracking numbers. You can normally get this through their Live Chat, but it is a bit inconvenient.”

Posted 2 years ago

“I have been so far post with them international from London to Taiwan totally twice, and once only from London to rimowa shop to get my luggage repair, They is not easy to reach the customer service, but so far my parcel all arrived on time and only one deal 2 days, I’m shock here has so many negative feedback from here, but I guess I will continue use if them, in least my experience is good with them.”

Posted 3 years ago

“I used this company to deliver a parcel. The parcel arrived to the customer damaged. It looked like someone had taken a hammer to it. I had to refund the customer his money. I contacted Parcel2go and was told even though I had paid insurance for its safe delivery I was only entitled to a refund of the delivery costs. They are now telling me that my parcel is prohibited and is not covered under the insurance policy. I have lost over £50.. Total not acceptable and I cannot even contact them. Absolutely unacceptable from a company that claims to provide its customers with the best parcel experience”

Posted 3 years ago

“DONT USE THEM It’s now taken 15 days to try get my parcel picked up and nothing. You can’t talk to a person you can’t get your money back they a fraud.”

Posted 3 years ago

“P2G are not the courier, so anybody says "They Lost/Broke" may parcel is incorrect. P2G is a broker for other couriers, so you make the choice of which service you use be it Hermes/TNT/Parcel Force. If you want more reliability/tracability chose Parcel Force, if you want it Cheap go hermes. But neither is 100% If you want it closer to 100% use Royal Mail Signed Special Delivery. If you want it even closer to 100% use a dedicated point2point courier.. But if you want it CHEAP go back to P2G and book the cheapest service. I send 400's + parcels a year, all booked with P2G with about 1-2% issues. Yes customer service is difficult, mainly because they have to go to the individual courriers for information... If you don't want the man in the middle, Book direct. for Hermes it's a little bit more expensive, for others it gets quite expensive with no contract. If it's valuable, Insure it.”

Posted 4 years ago

“I read a lot of bad reviews about this company just the day after I did my booking with them, so I was really, REALLY, scary about it. But they came to pick up my luggages in the morning, as they said, and they send it from UK to Spain the day after. I give them 4 stars and not 5 just because the first luggage arrived in time (they said that they should must arrive on Friday) but the second one arrive on Tuesday and the tracking still saying that is “out for delivery”. But everything was great, they didn’t broke any of luggages and the shipping was pretty fast.”

Posted 4 years ago

“Updated review:- We got off to a bad start as the driver was almost 2 hours late but I appreciate that the parcel was delivered well before scheduled to. A few things that your company can consider to improve even more : 1) Have an online chat assistant available so getting hold of you is easier. 2) Have some sort of contact with the drivers to let the customer know if they are about an hour away. This will really make your service stand out. Thanks”

Posted 4 years ago

“The package to Australia was delivered on time and on the date stated. Initially it was not collected from me as promised but, with the assistance of Violet from the Help Centre, I reprinted the label and handed it into my local shop. I followed the progress with the tracker right to delivery Very pleased with the service”

Posted 6 years ago

“Had a problem with printing off label, contacted live chat. Matthew was brilliant, I would rate him as 5/5 as he went through and explained all my 'problems' was down to the settings on my computer, I looked into this and hey presto, my labels printed.”

Posted 6 years ago

“They are cheap”

Posted 7 years ago

“Paid for a 24 hour delivery and it still hasn't been delivered 3 days later. They say "Because the delivery is not guaranteed no refund". Parcel2go contacted me and to their credit have offered me an acceptable refund. Thank you Parcel2go.”

Posted 7 years ago

Hi Antony, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your details and will email you from here. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“After initial concerns causing me to review poorly, Parcel2go have been extremely attentive and made sure that all has gone well - genuinely good customer service. - my only issue was that contact details for help are a little difficult to find initially, but they have been very kind and easy to deal with since”

Posted 7 years ago

“They picked it up a day late but it was delivered the day after in good condition . So I am impressed”

Posted 7 years ago

“After my initial poor review, it transpired that the item had indeed been stolen - but by a member of the public, some average JO who saw the Christmas wrapping and took a gamble. Sadly for him, it was classic car parts, worth nothing to 99.9% of the population. Eventually the issue her was well handled, and the full item value is to be returned as a result of the theft.”

Posted 7 years ago

Hi Alex, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you from the order to discuss this further. Dianne Fisher Parcel2Go Customer service

Posted 7 years ago

“I've had many successful deliveries sent thru this company the latest of which was from Bolton to Thurso , at the very north of Scotland, 500 miles away, and it was delivered NEXT day via APC/Menzies courier. Previously I have sent to the USA on a Friday and the package has been delivered on the Monday ! Only down side is the lack of a customer service phone number .”

Posted 7 years ago

“Nicola was a great help today she dealt with my problem quickly and was very polite thank you”

Posted 8 years ago

“very helpful.... wish parcel to go had humans to talk to instead of an online chat service.”

Posted 8 years ago

“Easy to use service. No hitches from pickup to delivery of my pallet of auction items. Easy to track and was delivered when they said it would be. Very professional company, well done P2Go and especially Peter Chandler.”

Posted 8 years ago

“Sammie Taylor was helpful as much as she could,however she could not track my parcel and was apologetic.I hope P2GO improve their tracking service.”

Posted 8 years ago

“Speedy and efficient service..parcel delivered on time as promised. Pleasant courier ( makes a change..). If this is the service they offer then I'll use them again. Brownie points for Peter Chandler!”

Posted 8 years ago

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Parcel2Go is rated 1.5 based on 2,161 reviews