I used this company to deliver a parcel. The parcel arrived to the customer damaged. It looked like someone had taken a hammer to it. I had to refund the customer his money. I contacted Parcel2go and was told even though I had paid insurance for its safe delivery I was only entitled to a refund of the delivery costs. They are now telling me that my parcel is prohibited and is not covered under the insurance policy. I have lost over £50.. Total not acceptable and I cannot even contact them. Absolutely unacceptable from a company that claims to provide its customers with the best parcel experience