This company is built to protect itself, not your parcel. Read this before you trust them. I used Parcel2Go to send a high-value, sentimental item from France to the UK. I paid nearly £300 for shipping and insurance. The parcel was never delivered. UPS told me it was damaged beyond delivery and would be withheld, in other words: lost. Parcel2Go first refused my claim by saying the item was “damaged”; therefore, I needed to provide photos (which was impossible, since it was never delivered). Then, when I pressed further, they switched their reasoning to say the item was on their “prohibited items” list and therefore not covered for loss or damage. So which is it? Damaged or prohibited? Either way, they refused to take responsibility. Here’s the kicker: their booking system let me declare the item, accepted the shipment, and charged me for insurance without any warning that the item would be excluded. Only after they took my money and the parcel vanished did they refer me to a long and vague list of “prohibited items” that includes almost anything normal people might ship. This company profits from technicalities, not service. Their T&Cs are full of catch-all clauses that let them deny responsibility while still collecting money for “protection” they have no intention of honoring. Customer support was a script, not a service, just repeating legalese with zero interest in resolving the issue. Warning: if your item is valuable, irreplaceable, or means anything to you, do not use Parcel2Go. And read their T&Cs carefully: chances are, your item is already excluded.