Parcel sent on Dec 10th on '3-5 days service' finally delivered on Jan 27th, by which time I had already started a loss claim with them, and wasted genuine hours on their website on "live chat", always with long delays. The loss claim procedure is useless: they refused to accept a loss claim in late January even though their own parcel tracking said their depot had had it since 12th December. As it happened the parcel did finally arrive at the destination about 7 weeks after despatch. Would be zero stars if there was that option.
4 years ago
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