I arrange for a small gift parcel to go to Germany from the uk. My relative in Germany was asked to pay 17 euro to receive the parcel by customs. If not the parcel would be destroyed or returned and i would be liable for any costs involved in that. If Parcel to go had advised me that a custom charge was possible i would not have bothered sending the gift. This is very poor service and i would not recommend anyone using this company as i definitely wont in the future
4 years ago
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