If you item is lost, it is impossible to get hold of the company in their online chat. Once you attempt to open a claim, the company will swiftly close it pretending they have located your parcel. Many months afterwards, when you will attempt again and again and again to reopen the claim and get a refund for a missing parcel, you'll never manage to get over their processes as they keep reopening claims and ask you to wait for 14 days!
4 years ago
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