Will never use parcel2go again. Paid for parcel to be delivered by 6th July and now the 14th. People I am sending it to are now away for 3 months so waste of time as was a birthday present. Refusing to pay out for delivery in time guarantee which is a scam saying it is because of customs. Can't be customs as it has been in Singapore for last week instead of Australia. I know parcel2go are a broker, not the courier but when things go wrong the courier says contact parcel2go and parcel2go says contact the courier. Will either pay more money and go through royal post or use the courier direct. Now looking at making a claim the small claims tribunal.