I posted a parcel and was informed that there was a surcharge that required paying as the weight exceeded the 1kg I had submitted. As a shop I was able to recreate the same parcel and when weighed this was only about 700grams. After contacting Parcel2Go they advised me to submit a dispute which I did with photos of the order and the weight on the scales. It wasn’t until I tried to ship another parcel that I found out that even though I had disputed the surcharge I had to pay it or they wouldn’t allow me to send anything else. So to let everyone know if you want to continue to use Parcel2Go and you get a surcharge either pay it or ship with someone else, I would have expected the surcharge to have been placed on hold until it had been investigated allowing me to continue to post through Parcel2Go.