Parcel sent on 4 Dec not delivered, despite umpteen enquiries I kept getting told that it was out on the van for delivery that day. This was repeated 4 times and still not delivered. I was then asked for photographic proof of the parcel which fortunately I had as I always photo parcels after 2 previous missing parcels. COUPLE of days later I was told the parcel had been found !! And was out for delivery, finally delivered on 24DEC - 20 days after posting!! But too late for the recipient. I always photo parcels now since I was informed that a parcel I had previously sent had a surcharge of over £5 inc Admin costs, they said the parcel was over 1 mtr long- the parcel contained a pair of ladies trousers - would have had to have been parcelled without folding them !! I had no proof so had to cough up before parcel would be delivered. Another surcharge was that my parcel was over the weight I logged, but I had photo proof of the parcel so the charge was dropped. AFTER ONE OF MY PARCELS HAD BEEN MISSING FOR A MONTH, AND I HAD SENT PHOTOGRAPHIC PROOF, I WAS INFORMED THAT IT HAD BEEN DAMAGED, SO I ASKED FOR IT TO BE RETURNED, THEY SAID THEY COULDN'T DO THAT AS IT HAD BEEN ‘DESTROYED’ - SURELY THEY DONT HAVE THE RIGHT TO DESTROY A PERSON’S GOODS WITHOUT FIRSTLY ASKING FOR PERMISSION. I HAD ASKED THEM TO PROVIDE ME WITH PHOTOGRAPHIC PROOF RE DAMAGE AND SURCHARGES BUT WAS TOLD THIS WAS NOT POSSIBLE DUE TO THE VOLUME OF PARCELS DEALT WITH - NOT ASKING FOR PROOF OF ‘ ALL’ PARCELS, ONLY THE ONES DAMAGED OR WITH SURCHARGES!! THE PARCEL CONTAINED BIRTHDAY CARD AND LOTS OF BITS AND PIECES FOR MY GRANDDAUGHTER WHO WAS SO VERY DISAPPOINTED. I WAS ASKED FOR RECEIPTS OF GOODS BUT AS I HAD BOUGHT SMALL ITEMS IN VARIOUS SHOPS, THIS WAS NOT POSSIBLE - THE PARCEL IS AUTOMATICALLY INSURED FIR £20 UNLESS THE SENDER NOTIFIES OTHERWISE, SO WHY DO THEY NOT AUTOMATICALLY GORK OUT THE £20?! THINK ITS SO THAT UOU WILL JUST GIVE UP AND LET THEM OFF THE HOOK!! I would have rated MINUS if possible for this ‘SERVICE’ IF IT WAS POSSIBLE..