Sold my guitar on marketplace and chatted back and forward to the buyer who was very pleasant and excited about receiving his first proper guitar (Fender Stratocaster worth £450). I took insurance out on the guitar which guaranteed the guitar up to the value of £5,000 so I thought it would be safe to send. I also took the guaranteed delivery so it would arrive in time. It wasn't until it didn't turn up on time I started reading reviews and I was absolutely horrified as this company "loses" items all the time and offers people little or no money in return insured or not. I opened a claim but I haven't heard back from Parcel2Go but I know the guitar is "lost" as they've told the buyer but not me. They deliberately delay customers claims and then say it's outside a timeframe for you to do anything about it. The other problem with this company is its impossible to contact them. There is a facebook group set up for victims of this company, which gives you an idea of how corrupt they are. I am going to e-mail a few consumer tv shows as I have family friends who work for the BBC and I think this company need exposed for who they really are. Please think carefully about sending anything through them.