Booked and paid for parcel collection. No one turned up and no one gave me any info. Spent over an hour ‘talking’ to a bot, then eventually live chat and then a supervisor. Apparently the 0900-1730 pick up was just an estimation and not guaranteed. They apologised that I misunderstood that the estimation didn’t mean that they would collect the parcel. They suggested that I rearrange the pick up and stay in another day although that would also just be an estimation and wouldn’t mean that anyone would actually pick up the parcel… Basically, they will take your money and then say that they may or may not pick up your parcel. No wonder they are cheap - they don’t actually do what you pay for!!! I look forwards to hearing their reply…