Awful. So awful. They collected my item - a signed, framed now deceased footballer's shirt - and took it to the drop off address. Apparently it was damaged in transit so they didn't deliver it, I spoke with the buyer and he said he still wanted it. I instructed Parcel2Go to deliver it anyway and they said they couldn't - as they'd destroyed it. That was 2 months ago. Since then they've offered me £20 compensation (as vouchers to use this awful courier again, no thanks), their live chat directs me to their email as they can't hel and their email directs me to their live chat. Even if they smashed my frame - why would they destroy the shirt and authenticity certificate? It makes no sense, more likely the driver decided they fancied it and took it. This company shouldn't exist. It will die because of customers who had the misfortune to use them and the reviews they will leave. One of - if not, the - worst customer experiences of my life. Never use this company, they are crooks.