Sent a parcel to Spain with them in November, 2021. It has still not arrived despite all customs being paid. I put in a claim on the insurance I had paid after three months. Submitted all required paperwork three times and the claim was rejected because they said Parcelforce were now going to return the parcel to me. After three months I contacted them again as I had not received the parcel and they have closed my claim! I am owed £221 for the value of the goods plus the insurance and the sum my daughter in law paid the customs in Spain. It is around £300 in total. I am now going to apply to the Petty Claims court. I will never use Parcel2go again.