Had a package sent from UK to Italy. It never arrived. When asked about it, the agent said it would help but never did anything. I've contacted them back again, where they now had created a claim for the lost package. Package never arrived, so I've opened back the tracking only to find the claim couldn't be processed as 28 days older. So essentially they just lost my package and make me pay for the delivery with duty tax included, and they won't look into it because I had 28 days to realise they lost the package to make a claim. Deeply regret to have trusted this service, NEVER EVER again! F you Parcel2Go