I sent two parcels recently and both have disappeared. That happens, but it’s the customer service that’s so atrocious. Once a parcel goes missing it can take up to 14 days to trace! And on both occasions I received a “your parcel is lost” message. They only have to do one thing - which is send a parcel and have it reach a destination but unfortunately they’re very bad at that one thing. Don’t let the prices fool you. It’ll cost you 2-3 times that when your parcels go missing. This will be the last time I will use this service and I advise you to stay away at all costs!