Good website, average prices but absolutely terrible customer service. They only offer a live chat service, no phone numbers or e-mail addresses. The live chat agents are very very polite and will say sorry a hundred times, but won't actually do anything. If you raise a claim, they ask for your suppliers invoices as well as bank transfers to prove payment, above this, they then proceed to ask for 10 images of the parcel, inside and out, which is very hard to obtain as a business. They string you along, asking for more obscure documents until they reject the claim and hide behind live chat. A joke of customer service, would rate them 0 stars if I could. Looking to switch to direct accounts with couriers - at least you can speak with a person who can actually do something.