We booked a fiberglass item with them and paid additional insurance. The object was 10mm thick fiberglass, built for people to jump up and down on for amusement game, extremely strong. upon delivery it was badly damaged, dropped on the end from an estimated 6-8 ft. We supplied all the required documents and pictures, they kept coming up with reasons why they would not pay and we kept sending proof. Eventually they said the material ie fiberglass was not covered and yet they took additional insurance premium to cover the delivery even though they knew it wasnt valid. All they offered was a refund for the delivery charge and not the £ 320 value of the item they damaged.