if I could give them no stars I would. I insured a parcel that went missing when Tuffnells went into adminstration. They are making it as difficult as possible to claim that insurance. I have to supply receipts for everything in the suitcase although I've told them it was full of decorating tools, old clothes, ornaments etc. Absolutely shocking service, no consistency between staff either and if you ask questions they don't answer just send the same generic apologies that are meaningless.
1 year ago
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