Package wasn't delivered when there website stated it did! I (recipient) contacted there customer service team and was sent a picture of some old man with his dog holding a square box in his (house) doorway? The package (content - picture frame) was addressed to go to a "Click & Collect" convenient store (Londis) so the photo obviously didn't match the item in question! Then was told to contact the sender as they couldn't provide more information due to legal reasons????? What a incompetent company!!!!! And by the way the courier used by the sender was Evri/Hermes so not really surprised in the atrocious service! I would give zero stars if it was an option but seeing as I can't I'll give some free advice, don't use this company as it's a joke so don't let them make a joke of you!