WOW what went right = GO DIRECT TO THE SERVICE PROVIDER WOW what went right. very little. after an earlier example of terrible customer service and thinking id give them another chance i booked another parcel to the USA. nearly £40 worth. was told royal mail would bring forms. NO THEY DIDN'T... to cut to the chase Parcel2go advised to re book and they would send customs form to the royal mail. royal mail collected. the parcel and a week later it was returned to me and i even had to pay for that to be done!!! so i would sugest DO NOT USE THEE PEOPLE' GO DIRECTLY TO THE POST SERVICE. the customer service is appaling and they seem more obsessed with removal of poor reviews than improving their service ian