I am a regular customer but I recently had a parcel returned to me from Italy as I requested it because the courier couldn't find the address. The parcel was lost over the 2 months it took to return. I put a claim in but it got rejected. They are quick enough in taking your money for postage but soon find plenty of excuses not to refund you. I am out of pocket £36 due to their incompetence
8 years ago
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