Like everyone else on here this company is the worst, been trying to make a claim for over 4 weeks, their website does not update, their chatline employees know nothing,
Hermes have lost the parcel, as per their tracking service, and I am being asked to send documentation to support my claim!
3 times I have sent it by email, I dont get any response to confirm they have received it, and when I GO BACK ON CHATLINE, i am told to check back next!!
Just want to know how to get the insurance claim sorted, obviously they have no intention of paying!!
8 years ago
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