I prepaid for a parcel to be collected from my home. I received an email to enable me to track the parcel which was being collected by Parcelforce. The link stated clearly that the parcel would be collected between 9am and 5.30pm. It was not collected and I claimed a refund around 6pm. At 6.20pm Parcelforce called for the parcel and the courier informed me that Parcelforce collected up to 7pm. Had I been given the correct information about collection time by Parcel2go I would not have cancelled the collection. Poor service and poor communication.
8 years ago
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