Booked My parcel to be delivered back to Poland for a return of brand new bearing component item was supplied to me new but wrong part number.
I dropped off my parcel booked by Parcel 2 Go at a Street Locker Box with the appointed courier ' IN - POST'
From then on the parcel was tracked to East Midlands Airport then it just stopped and appears now to be LOST ! I tried contacting parcel 2 Go online chat on 10 occasions, the operatives are all very polite but had no effect on finding the lost parcel, i even contacted In-POST in Poland to try and get some tracking update but they say the parcel has never left the UK. I then attempted to claim compensation from Parcel 2 Go this has now taken nearly a month and the claim has now been closed with No communication despite providing proof of purchase documentation etc as requested. Now I am £133.00 out of pocket plus the original delivery invoice from Parcel 2 Go , not to mention hours wasted trying to speak with online chats and calling Poland, The whole Parcel 2 go Organisation seem happy enough to take their delivery charges from me but not able to compensate me when they loose my parcel. I have used Parcel 2 Go on Previous occasions without problems but this episode has left me very annoyed and poorer. I don't think i would recommend the parcel delivery service of Parcel 2 Go to anyone ! Buyer Beware!
8 years ago
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