No movement on parcel for a week. When I opened a case (which was difficult enough) I get told that they are returning parcel to sender, which can take up to 14 working days. Therefore I have been waiting 3 weeks for a parcel to UAE which will end up back in my home address in the UK. No reason given as to why the parcel is being returned. Just to top it off they give me a refund of £10 less than what I originally paid! I won’t be bothering with this courier again - absolutely awful service and just taking my money for no apparent reason. Now I am down items that are important for my job and can’t work. Extremely angry!