Had an email notifying me of a surcharge for a parcel shipped to the USA. I'd declared the weight as 1.7Kg and they had apparently had feedback from UPS that the parcel weighed 14Kg and was very very much larger than I'd specified. Parcel2go not much use despite an extended web chat, insisting that I must have made a mistake. Spoke to UPS and they had no record of their being any query with weight or size, so I'm not sure what's going on here?
8 years ago
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