They lost the parcel (containing Christmas presents) then despite a screen shot of their own system saying they collected the parcel they want proof of leaving it (it was a locker system so no receipt was issued). They want bank statements, a screen shot of a conversation with the intended recipient saying she didn't receive it. You pay for an insured tracked service but they refuse to accept responsibility and just use delaying tactics. No parcel no refund - do not use
7 years ago
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