My parcel containing many sentimental items was lost. No attempt was made at all to try and find it. They refunded the cost of sending parcel but the items were irreplaceable. The parcel was never tracked and when I raised this as a concern I was just told this is how it works. By the time they accepted it was lost it was then probably too late to find it. Awful customer service-just a live chat with standard responses.don't use this company
7 years ago
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