Shocking. Do not use this dreadful company. As mentioned before, they accept that they have lost your parcel but then in order to get a refund of postal costs I have to prove collection, provide proof of non-delivery and proof of contents value - even though I am claiming for postage only. They say Don’t worry, though — we’ll still issue a refund on the cost of delivery should your claim be successful. Why should it not be successful? YOU LOST THE PACKAGE! Shameless
7 years ago
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