it would be easier to say "what went right" NOTHING!!!!! they lose your parcels, lie about where they are, blame the drivers, tell you they will make an enquiry, lie again when they tell you attempts have been made to deliver, make it almost impossible to claim, you will waste weeks of time waiting and hours of your life trying to track, trace and chase to get your money and parcel back. you will be out of pocket refunding your buyer long before you win the fight for compensation - if indeed you win it. avoid at all costs. go direct or use royal mail.
6 years ago
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