Terrible service, rude customer support. I used them to send 3 boxes from Hamburg to Barcelona. The boxes were not deliverred and returned to Hamburg. Parcel2Go claimed that a delivery was attempted and failed because of a wrong address (it was the correct address). They do not care at all to notify you about any problems. I only found out there was a problem when the boxes were returned to sender. No emails, no calls, no delivery notice in the receiver's mail box. The customer support rudely said that it was my fault and the customer must do all the monitoring of what's happening to the package themselves. They refused to do another delivery.