Posted my item from France to England on 8th November , it never left France, started a claim after weeks of me emailing them and going on live chat . I was told after a month that it had been found and would take 3days to return to sender, never arrived, then I was told I needed to give details of my item which they already had from previous emails and chats and have now been told that I have to prove that I have not received the parcel before they give me a refund. The customer services is a joke. DO NOT USE THIS COMPANY.
5 years ago
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