ParcelToGo is a complete disgrace and bears high risks. A delivery to Cameroon had fixed date and the delivery date was insured. Goods were ticked in the tracking system as delivered, which was false information. Goods were only found after personal search in Cameroon. Instead of Yaounde, they were in Douala. The recipient had to drive to Douala to get the goods, which are worthless now, because made for a trade fair.
Since then, the process of investigation drags on with endless mails, whose sole purpose is to avoid the refund and possible further compensation. The matter still remains open and no refund was received yet. Instead there was an explanation provided, which is outside standard transportation processes, hence a complete lie to avoid the refund.
This company can in no way be recommended and should be avoided under any circumstances.
5 years ago
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