Used parcel2go to send parcel. Was collected by UPS and got lost. No phone number to resolve problem so took 3 weeks emailing to discover and confirm that item is lost and location unknown. Every single time after contacting parcel2go was promised to Obviously awaiting side is unhappy as couldnt provide answer where is item. Now trying to claim money for lost parcel and it's a night mare. So many rules created to avoid compensation. First of them, make sure person who collects items gonna provide You with Proof of Collection. Second to claim Your money back You'll need Proof of non-delivery, when so simple to check tracking number and it's shows item was collected but not delivered. And finally Proof of value. All these conversations by emails and online chat - forget phone.