Worst experience ever with a third party...
I used Parcel2go to compare a parcel delivery as I consider it an easy way to get some prices.
I ended up using UPS, 1 day delivery with drop off.
So I dropped off my parcel, and after a week I received an email saying that I provided wrong sizes and weight to when I booked the courier and I need to pay from £9 an astonishing £55.
Parcel2Go treated me like an offender even after I provided pictures with the box delivered saying that they are not regulated and don't have a complaints procedure in place.
So, from a declared length of 55 cm and 10 kg, UPS measured it to 131 cm and 64kg without any proves.It's just above UPS's threshold to be able to charge you.
I do not recommend Parcel2Go to my friends, as it took 7 days since the parcel was delivered until I got the email from Parcel2Go with UPS's claim and I needed to upload proves with size and weight of the box. Luckily the recipient still had the box with the label on it. Ref: P2G73406255
Maybe if I would have gone straight with UPS or any other couriers I would have had the notification on the same day.
Next time I will go direct with the Post Office as it is the only trustworthy delivery company in my opinion.
5 years ago
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