Sammie was very prompt and helpful and sorted out my issue for me. In regards to Parcel2go - find the service good but hard to find live chat if you have an issue as I did today - the email you get from Parcel2go is this "This is unexpected! There appears to be a problem with this label which needs some help to be fixed. Please contact our live help team who will be able to solve this for you and quote P2G29527659. In the meantime, thank you for your booking and our apologies that things haven't gone as smoothly as we'd have hoped so far." but then doesn't tell you how to find our live help team - should be a link to it or something. Also find that tracking rarely works.