I paid extra for a package of value £259. They lost it. Took 2 weeks for them to admit they lost it. Then they declared that despite me paying for insurance they're not insured themselves, they underwrite this service themselves, and asked me to prove that the item was not delivered. Despite their own tracker showing it was not delivered. They then stated that there is no timeline for them settling the claim. And two months on I'm still waiting.
4 years ago
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