I paid £62.98 for my parcel to be sent to The Netherlands on 12 January 2021. The parcel contains Christmas presents plus a warm coat for my son. Due to the present lock down. my son and partner were not able to visit us over the holidays. So, posted on the 12th, sent to the Hub on the 13th and has been there ever since, 17 days still in the UK and counting. I track it daily, but get as far as the Hub and a message saying, 'being prepared for export', whatever that means? HOW CAN WE HELP YOU? is the next thing I've done several times. I get no help except for a list of FAQs but no answers. I want somebody to tell me IF I can expect my expensive delivery to be completed?