Early November 2020, posted parcel to New Zealand, it was going to be our first Christmas without three of our youngest grandchildren. Parcelforce failed to deliver the parcel even though we were charged over £85 but the impact of knowing that the gifts which we had carefully chosen for them, and did not get, was so upsetting, I will never forget the upset this caused us over Christmas. Parcelforce ran an investigation and confirmed the batch it was with is in Auckland and waiting for delivery. Turn clock forward to March 2021, dozens of emails later, only to get an automated generic replys no-one to talk to at Parcelforce, they are faceless and unaccountable! Middle March 2021 a Parcelforce van pulls up outside and yes you guessed it the parcel was back with me. No explanation and all sweets chocolates missing, but gifts still in parcel ? I have just received a cheque for the postage, no explanation, no apology. There must be some kind of protection for the customer against Parcelforce.