sent a guitar fully packed in a industry standard guitar shipping box well packed and bubble wrapped (extra).when it arrived at the buyers house it was damaged badly .I put in a claim for compensation as i had already refunded the buyer and was told the guitar was not covered and they only cover up to £100 that is included in the postage cost. They then told me they would pay me £100 for the damage and refund the extra £15 i had paid for extra cover for the full value of the guitar .i then got a email telling me they refused the claim for damage as the sorting depot worker told them it was not packed correctly and they will just refund the extra insurance £15. i have sent them a reply stating I disagree with this decision and all so stated that i have sent 62 over guitars over the last 3 years all available to view on my account and have paid over £260 in extra insurance for the true value and now find out that they were all only insured for £100 max .I have sent them emails asking for a refund for this extra money but no reply . please do not use this company if your musical items are worth over £100 and its packed in a solid steel box as they will refuse to pay out .I will be posting this on as many sites as i can to inform people of this insurance scam.