Tracked my parcel - out for delivery I read. Hurrah I said to myself. I waited all morning it did not appear. After lunch checked again, tracking page stated Addressee requested different delivery address parcel returned to depot. A simple lie as no delivery had been attempted and I had not been in contact with parcel force. Later I spoke with customer service persons (after negotiating 'phone barriers) who were both polite and apologetic, but apologies do not retrieve my time lost and cannot redeem or excuse simple untruths. If you can, avoid parcel force, or as I have seen them justly referred to as 'parcel farce,' and save yourself time, stress, and probably money also. It is hard to imagine a worse service.